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Policies and Shipping


All sales are final. There is no exchange or refunds.

10% processing fee applies to any cancelled or modified orders. 

Please carefully read through the size guide and geometry charts prior to placing your order.

Shipping Options

In-store pickup is available for all items, including bikes. Unfortunately we do not currently offer any shipping.

In-Store Pickup

In-store pickup is free for all items. Please allow 24 to 48 hours for your order to be processed. During this very busy time, new bicycle orders can take 3 to 5 days to be ready. We will contact you by email you once your order is ready for pickup. Please do not come to pick-up your items until you receive notification that your order is ready.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by emailing us. Thank you!